Author: Rafi Mohammed

In this article, the author explores how recent high-profile incidents of overbooking cast light on the government regulations that affect pricing in the airline industry. This industry specific example has important lessons for pricers in all industries of how certain government relations and resulting pricing practices can strain relationships with customers. Rafi Mohammed is the founder of Culture of Profit LLC, and author of The 1% Windfall: How Successful Companies Use Profit to Profit and Grow. He can be reached at rafi@cultureofprofit.com. This article originally appeared on the Harvard Business Review (HBR.org).

The Pricing Advisor, June …Read More